FAQ's

What is the currency in the site ?
Please select the country currency

I just placed an order, when will it ship ?


We try our best to ship items as fast as we can. Please allow 3-4 business days for your order to ship out. Tracking numbers will be updated as soon as the  order has been shipped. If you don't have a tracking number after 7 business days please email us at toolcanada128@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue ?


We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product, we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.

Can I cancel my order ?

You are able to cancel your order within 24 hour of placing the order.

I have entered an incorrect address what do I do now ?


If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at toolcanada128@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take ?


Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-7 business days.

I have a question that wasn't answered, can you please help ?

Absolutely! We are here to help you. Please send us an email to toolcanada128@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number, and address the problem clearly, thanks.

Return Pickups:

 

 

To ensure successful return pick-up, return the item in original condition with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein. Please refer to the following points before raising a return pickup.

Note:
  • Products can only be returned within their return window.
  • Certain couriers might require a return label which can be generated.
  • A return will not be processed if the pickup is cancelled owing to missing or damaged (caused while in your possession) item or its accessories.
  • Amazon cannot reschedule pick up for a Third-party seller. However, the third-party seller usually will fulfil the return pick-up within the 10 days window.
  • Return cannot be picked from a new pickup address different from the city to which the product was delivered.
  • If you have received a damaged, defective or wrong product, refer to the Damaged, Defective or Wrong Product FAQs for further guidance.
  • If you face any issues while raising a return pickup request, refer to Return Pick-up Issues Help page for guidance and next steps.